division of Carl's Toy Trains

Policy Statements  

  Phone Number: 1-800-748-3846

Privacy Policy

The information we collect on our order forms is used solely for placing orders as requested. Information sent to us by e-mail (for example, to inquire about some matter) is kept strictly confidential unless released by sender.

In gathering traffic statistics, our web server automatically recognizes domain names of visitors, but not their e-mail addresses. This information is available to us to help us serve our visitors better.

We NEVER give (nor sell) our customers e-mail address, domain name, other contact information or any order information to any other person, business or organization.


Return/Refund policy: 
Refunds paid in full if returned within 15 days of receipt of merchandise. Condition should be as received. Buyer pays return postage. No restocking fee.

Delivery Method:
USPS. Timing for shipping is within 3 days of receipt of order.